I'm kind of particular about customer service. I'll admit, I expect a lot. I've worked in customer service for years now and like to think I'm pretty helpful. But, because of that I have high expectations of what others provide. Some exceed it and some fall very short.
I've written about my double stroller before. I adore it. It's perfect for what I need it for. On the 4th of July Tim and I were running late. The parade was starting and we still had about a half mile to walk to get to where my parents were sitting. I quickly pulled the stroller out of the back, but it wouldn't lock open. One of the of frame mechanisms was jammed down. We messed around with it for a few minutes but when it didn't seem like and easy fix we carried both kids to the parade. It was 95* at 11am. I don't know that I've ever wanted my stroller more.
Since we were living at camp Tim didn't get a lot of time to try to fix it. Finally he got around to it, but it didn't budge. We both tried, it was maddening. A few days later Tim called Britax for me. (I hate calling on things like that.) I thought they would be able to give us some tips for fixing it. He e-mailed them a picture of the part and they quickly responded that they would replace it for us. To my surprise and delight, a whole new stroller was on my doorstep yesterday. And it's the 2012 model with updated wheels and seat!
Britax very much exceeded my expectations. Teddy's a fan of his new seat that sits more upright.
Inspired by Finn
Tillie and Teddy both got amber necklaces in their stockings for Christmas. Tillie wore hers a handful of times a month. Teddy started wearing his daily about 3 months ago. Last week right before we were going to get in the car to head to Camp I called Tillie over to put hers on. Part of the clasp cracked as I was putting it on her.
Um, yeah. In my view, they basically accused me of breaking it. Also, Tillie is a pretty chill, mellow child. She hadn't broken any of her crewcuts, dollar store specials or Premier Designs jewelry she wears. There's no way this necklace should have broken. I went and deleted my facebook post because it gave the view that they solved my problem. I wasn't too shocked when I found a cracked piece of amber on the floor in Teddy's room a few days later.
I still like the the look of amber necklaces, but if I ever buy new ones it will not be from Inspired by Finn.